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ATENCIÓN AL CLIENTE

ATENCIÓN AL CLIENTE

Preguntas más frecuentes
Entrega
¿Dónde está mi pedido?

Respuesta breve y clara.

What does Treas stand for?

Treas is an abbreviation for treasury and treasurer. Treas showcases unique fashion items from local brands. So you basically hunt for your sustainable treasures 💜

Devoluciones y reembolsos
Nuestra política de devoluciones

Respuesta breve y clara.

Problemas con pedidos
¿Puedo cancelar un pedido?

Respuesta breve y clara.

Orders
There is a problem with the order I received.

If you are not satisfied with the product you received, please email treas.shop@gmail.com as soon as possible, and our team will try their best to resolve your case.

I have received the wrong item, what can I do?

If a mistake has been made, please get in touch with treas.shop@gmail.com, and our team will help you within 48 working hours.

There is an item missing from my order, what can I do?

We're sorry this happened, contact us via treas.shop@gmail.com, and our team will help you within 48 working hours.

My order arrived damaged, what can I do?

If this has happened, please contact treas.shop@gmail.com on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.

Can I change or cancel my order?

It is only possible to change or cancel an order if it has not yet been dispatched. Please email treas.shop@gmail.com ASAP with your order number and details of the required changes.

Returns & Refunds
Our Return Policy

As stated in our Return Policy, our customers are responsible for the shipment costs of their returns.

Which pieces are non-refundable?

All made-to-order and pre-order items, jewellery, accessories, bags, lingerie, and swimwear, are non-returnable or refundable. 

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