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FAQ

treas
What is Treas? Signo más

Treas is a curated sustainable fashion marketplace. We collaborate with local designers and brands, featuring their unique clothing and jewelry pieces in our collection.

What does Treas stand for? Signo más

The word 'Treas' stands for 'Treasure'. We showcase slow fashion gems, so you're essentially hunting for your sustainable treasures ✨

Products
I need specific sizing information, where can I find it? Signo más

Sizing information is provided on each product page on the sizing tab. If you need further assistance with product sizing, feel free to get in touch with support@treas.es

Delievery
Where is my order? Signo más

You can track your parcel in your personal account on the treas.es platform. If you didn't receive your order when you were expecting it and after reviewing your tracking information, you find no recent updates, please reach out to us at support@treas.es with your order number for assistance from our team. We will get back to you within 48 working hours.

Orders
There is a problem with the order I received. Signo más

If you are not satisfied with the product you received, please email support@treas.es as soon as possible, and our team will try their best to resolve your case.

I have received the wrong item, what can I do? Signo más

If a mistake has been made, please get in touch with support@treas.es, and our team will help you within 48 working hours.

There is an item missing from my order, what can I do? Signo más

We're sorry this happened, contact us via support@treas.es, and our team will help you within 48 working hours.

My order arrived damaged, what can I do? Signo más

If this has happened, please contact support@treas.es on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.

Can I change or cancel my order? Signo más

It is only possible to change or cancel an order if it has not yet been dispatched. Please emai support@treas.es ASAP with your order number and details of the required changes.

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