What is Treas?

Treas is a curated slow fashion marketplace.

What does Treas stand for?

Treas is an abbreviation for treasury and treasurer. Treas showcases unique fashion items from local brands. So you basically hunt for your sustainable treasures 💜

I need specific sizing information, where can I find it?

Sizing information is provided on each product page on the sizing tab. If you need further assistance with product sizing, feel free to get in touch with treas.shop@gmail.com.

Where is my order?

You can track your parcel in your personal account on the treas.es platform. If you didn't receive your order when you were expecting it and after reviewing your tracking information, you find no recent updates, please reach out to us at treas.shop@gmail.com with your order number for assistance from our team. We will get back to you within 48 working hours.

There is a problem with the order I received.

If you are not satisfied with the product you received, please email treas.shop@gmail.com as soon as possible, and our team will try their best to resolve your case.

I have received the wrong item, what can I do?

If a mistake has been made, please get in touch with treas.shop@gmail.com, and our team will help you within 48 working hours.

There is an item missing from my order, what can I do?

We're sorry this happened, contact us via treas.shop@gmail.com, and our team will help you within 48 working hours.

My order arrived damaged, what can I do?

If this has happened, please contact treas.shop@gmail.com on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.

Can I change or cancel my order?

It is only possible to change or cancel an order if it has not yet been dispatched. Please email treas.shop@gmail.com ASAP with your order number and details of the required changes.

Returns & Refunds
Our Return Policy

As stated in our Return Policy, our customers are responsible for the shipment costs of their returns.

Which pieces are non-refundable?

All made-to-order and pre-order items, jewellery, accessories, bags, lingerie, and swimwear, are non-returnable or refundable. 

Contact us
We will get back to you in less than 24h-72h business hours.
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