FAQ
Treas is a curated slow fashion marketplace.
Treas is an abbreviation for treasury and treasurer. Treas showcases unique fashion items from local brands. So you basically hunt for your sustainable treasures 💜
Sizing information is provided on each product page on the sizing tab. If you need further assistance with product sizing, feel free to get in touch with treas.shop@gmail.com.
You can track your parcel in your personal account on the treas.es platform. If you didn't receive your order when you were expecting it and after reviewing your tracking information, you find no recent updates, please reach out to us at treas.shop@gmail.com with your order number for assistance from our team. We will get back to you within 48 working hours.
If you are not satisfied with the product you received, please email treas.shop@gmail.com as soon as possible, and our team will try their best to resolve your case.
If a mistake has been made, please get in touch with treas.shop@gmail.com, and our team will help you within 48 working hours.
We're sorry this happened, contact us via treas.shop@gmail.com, and our team will help you within 48 working hours.
If this has happened, please contact treas.shop@gmail.com on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.
It is only possible to change or cancel an order if it has not yet been dispatched. Please email treas.shop@gmail.com ASAP with your order number and details of the required changes.
As stated in our Return Policy, our customers are responsible for the shipment costs of their returns.
All made-to-order and pre-order items, jewellery, accessories, bags, lingerie, and swimwear, are non-returnable or refundable.