CUSTOMER CARE
CUSTOMER CARE
treas
Treas is a curated sustainable fashion marketplace. We collaborate with local designers and brands, featuring their unique clothing and jewelry pieces in our collection.
The word 'Treas' stands for 'Treasure'. We showcase slow fashion gems, so you're essentially hunting for your sustainable treasures ✨
Products
Sizing information is provided on each product page on the sizing tab. If you need further assistance with product sizing, feel free to get in touch with support@treas.es
Delievery
You will receive an automated email with tracking details as soon as your item has been shipped. Also you can reach out to us at support@treas.es with your order number for assistance from our team.
Orders
If you are not satisfied with the product you received, please email support@treas.es as soon as possible, and our team will try their best to resolve your case.
If this has happened, please contact support@treas.es on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.
It is only possible to change or cancel an order if it has not yet been dispatched. Please emai support@treas.es ASAP with your order number and details of the required changes.
Returns & Refunds
You can return your products within 14 days of placing the order. Read our full return policy here.
If your return is approved, we’ll refund the full amount to the same card within 14 days of receiving the product.
You can return products if they are unused, even if the packaging has been opened. However, returns are not accepted for used items, personalised or made-to-order products, or hygiene-sensitive items such as underwear, swimwear, and pierced jewellery.
Contact us
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