CUSTOMER CARE
CUSTOMER CARE
treas
Treas is a curated sustainable fashion marketplace. We collaborate with local designers and brands, featuring their unique clothing and jewelry pieces in our collection.
The word 'Treas' stands for 'Treasure'. We showcase slow fashion gems, so you're essentially hunting for your sustainable treasures ✨
Products
Sizing information is provided on each product page on the sizing tab. If you need further assistance with product sizing, feel free to get in touch with support@treas.es
Delievery
You can track your parcel in your personal account on the treas.es platform. If you didn't receive your order when you were expecting it and after reviewing your tracking information, you find no recent updates, please reach out to us at support@treas.es with your order number for assistance from our team. We will get back to you within 48 working hours.
Orders
If you are not satisfied with the product you received, please email support@treas.es as soon as possible, and our team will try their best to resolve your case.
If a mistake has been made, please get in touch with support@treas.es, and our team will help you within 48 working hours.
We're sorry this happened, contact us via support@treas.es, and our team will help you within 48 working hours.
If this has happened, please contact support@treas.es on the day you receive your parcel. Attach photos that clearly show the damage and a brief description of the problem. Once we receive your request, we will contact you and offer to repair the item/replace it or offer a full refund.
It is only possible to change or cancel an order if it has not yet been dispatched. Please emai support@treas.es ASAP with your order number and details of the required changes.
Contact us
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